With all this uncertainty, we know there is a lot of questions so we have compiled some of our top queries to give some guidance. If you have a specific query we are here to help and you can contact us directly firstname.lastname@example.org
-Robert McElhinney, General Manager
Frequently Asked Questions:
Is the hotel open?
The hotel is currently open for Business and following Government guidelines.
We are taking bookings and a range of packages can be found here (link to dillons special offer page)
Will I be safe at the hotel?
Yes health and safety is at the forefront of our minds we have stringent hygiene and safety procedures in place.
As a family run Company we have always taken the upmost care in protecting our customers and teams. During these uncertain times this is no different.
We have measures in place so we can all visit the hotel again safely with hand sanitising stations throughout the hotel, social distancing in our expansive lobbies, screens for reception desks and a hygiene manager on site giving the McKeever Gold standard for room and property cleanliness.
We are committed to updating our processes in line with Government guidelines.
I am no longer able to travel, can I cancel my booking?
Yes, all bookings made directly with the hotel can be cancelled up to 24 hours prior to arrival with no charge.
During this Health crisis we understand the need for flexibility and therefore even pre-paid advance purchase rates can be cancelled during this time.
Please contact email@example.com for cancellations.
If you have booked via online travel agents or third-party professionals you must contact your booking provider for any adjustments.
Is there a self catering option?
Yes, we have a number of self contained apartments with double bedroom, twin bedroom, living room, kitchen and bathroom. You can explore Donegal and have the extra reassurance that you have a self contained apartment.
I have a gift voucher which is due to expire, can this be extended?
Yes! We are automatically extending all gift vouchers for use until 31 March 2021.
Can I buy a gift voucher?
Yes! You can buy a gift voucher online by clicking here.
Or if you email us directly at firstname.lastname@example.org with the following details we can contact you and get it posted directly to the recipient:
Your Name & Address:
(To send receipt)
Your Contact Telephone Number:
(We will call for payment details)
Recipients Name & Address: